Kate Fisher is a Senior Service Designer and Strategist based in New York with over 12 years of experience transforming complex policies and stakeholder needs into effective, accessible, and digital-first government programs and services. More recently, she has been identifying improvements to the New York Medicaid enrollment experience, piloting Direct File with IRS, and promoting human-centered service delivery across the federal government with 18F and Lab at OPM.
What’s important to me
Accessible services
Feedback loops between the public, implementers, and policymakers
Designing with, not for
Caring for and maintaining systems over time
I create impact by