Kate Fisher is a Senior Service Designer and Strategist based in New York. More recently, she has been identifying improvements to the New York Medicaid enrollment experience, piloting Direct File with IRS, leading CX efforts with the White House, and promoting human-centered service delivery across the federal government with 18F and Lab at OPM.
What’s important to me
Accessible services
Feedback loops between the public, implementers, and policymakers
Designing with, not for
Caring for and maintaining systems over time
I create impact by
Piloting and scaling programs to manage risk and increase impact
Strengthening public feedback loops for continuous learning
Implementing complex policy into programs and services
Aligning stakeholders for shared decision-making
Building agency capacity in service delivery
Helping inform, prototype, and deliver a variety of outputs
When I’m not working, you can find me doing other things.