Kate Fisher is a Service Delivery and Technology Leader for Government. Most recently, she has been identifying improvements to the New York Medicaid enrollment experience, piloting Direct File with IRS, leading a cohort on AI ethics at Stanford, leading CX efforts with the White House, and promoting human-centered government with 18F and Lab at OPM.
Good technology can’t rescue badly designed policy, so I work upstream, where policy and delivery meet.
I create impact by
Designing and delivering service touchpoints
Strengthening feedback loops for continuous improvement
Translating tech policy and government constraints into strong government programs and services
Engaging stakeholders and the public in shared decision-making
Building government capacity and reforms in service delivery, digital design, and agile procurement
Piloting and scaling service teams
What’s important to me
Delivery teams with the authority to do good work
Feedback loops between the public, government teams, and front-line staff
Designing with, not for
Caring for and maintaining systems over time
When I’m not working, you can find me doing other things
