Kate Fisher is a Service Delivery and Technology Leader for Government. Most recently, she has been identifying improvements to the New York Medicaid enrollment experience, piloting Direct File with IRS, leading CX efforts with the White House, and promoting human-centered service delivery across the federal government with 18F and Lab at OPM.

What’s important to me

Accessible services

Feedback loops between the public, implementers, and policymakers

Designing with, not for

Caring for and maintaining systems over time

I create impact by

Piloting and scaling programs to manage risk and increase impact

Strengthening public feedback loops for continuous learning

Implementing complex policy into programs and services

Aligning stakeholders for shared decision-making

Building agency capacity in service delivery

Helping inform, prototype, and deliver a variety of outputs

When I’m not working, you can find me doing other things.

Exploring a new NYC neighborhood and trying new cuisines

Putting my history tour guide license to work

Traveling to visit family in the Midwest

Reading a good non-fiction

Editing wikipedia pages

Hanging with my husband and pup