Experience
Service Designer & Strategist, 18F at GSA | 2023 – 2025
Service Designer & Strategist, Lab at OPM | 2020 – 2023
Design Strategist, 3×3 | 2017 – 2020
User Experience at Gorilla, acquired by VML | 2012-2015
Skills
Facilitation
Human-centered design
Organizational development
Participatory research
Policy implementation
Product management
Program strategy
Project management
Service design
Stakeholder engagement
Usability research
User experience
Trainings & Certificates
Ethics and AI Technology Policy for Practitioners, Stanford
WCAG Accessibility, W3C
Introduction to Agile and Scrum, IBM
Human-Centered Design, IDEO and Acumen
Recent Speaking & Honors
Presentation, Public Policy Lab | 2025
Team award, Innovation of the Year, FedScoop 50 | 2024
Team award, CX Award, IRS Direct File, General Services Administration | 2024
Recipient, Federal Acquisition Service Commissioner Award | 2024
Recipient, Technology Transformation Services Special Act Award | 2024
Guest Speaker, Customer Experience Community of Practice, General Services Administration | 2024
Guest Speaker, Presidential Innovation Fellows All Hands | 2024
Guest Speaker, Re-Thinking Systems, Institute of Design | 2023
Guest Speaker, GSA Digital Corps | 2023
Guest Speaker, Ethnographic Methods, The New School | 2023
Recipient, Office of Personnel Management Special Acts Award | 2022
Guest Speaker, Service Design and Transformation, MFA IxDA, School of Visual Arts | 2022
Guest Speaker, Transdisciplinary Design Graduate Program, The New School | 2022
Guest Speaker, Federal Innovation Council, Partnership for Public Service | 2022
Guest Critic, Service Design and Transformation, MFA IxDA, School of Visual Arts | 2021
Presenter at Illinois State CX Summit, Journey Mapping for Government | 2021
Presenter at July Salon, Federal Innovators Network, Partnership for Public Service | 2021